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IntelService Center Ленинский пр-т, д. 29, офис 401-408, Москва, 119991 Россия Телефон: +7-495-956-4422 Факс: +7-495-956-2244 E-mail: info@intelservice.ru IntelService North America / ISC Group USA 2816 N. Lincoln Avenue, Chicago, IL 60657, USA General Customer Helpline: 1-800-339-2118 Corporate Customers Helpline: 1-800-322-4174 Факс: 1-800-305-5737 E-mail: usa@intelservice.ru |
Jesus Sanchez Dear Ekaterina, I really appreciate the time you took to explain and respond to all my my enquiries. It was very helpful and I finally understand the procedures to follow. Thank you very much for your help. (28.11.2011), Pauline Bonanni Dear Daria, we would like to thank you for all your excellent arrangements for our visit to Moscow. Tatiana was really brilliant on our tour. Really friendly, very informative, fun and we had a great experience. Also, the driver from the airport and Igor who drove during the tour and to the airport, were also excellent. Thank you for all your efficiency in making all the arrangements so well, for us. It was a very successful visit. (21.11.2011), Mario Veloz Dear Irina, thank you very much for you all help, you have provide us great service and for sure will contact you if we require any other assistance. (18.08.2011), William Edge Dear Svetlana, thank you for your very efficient service. (17.08.2011), Monica, USA I just wanted to let you know that I had a wonderful time on the tour. My tour guide was very knowledgeable, and I was impressed with what all she knew in English. She helped me to see all that I wanted to see and did not rush me. Our driver was excellent as well. He was very careful on the roads, very kind about carrying my bag and opening doors, and was always on time. I just wanted to put in a good word for both of them. Thank you so much for arranging the tour for me. I enjoyed it a lot and learned so much. Thank you very much! (09.08.2011), Andrew, Colombia Dear Svetlana, thank you ever so much for your dedication in making this reservation. I´ll recommend your agency to friends in the future. (09.08.2011), Richard and Marie Moore, AUSTRALIA Hi Svetlana! Thank you for the excellent organisation you arranged for our recent holiday to Russia. All VISA documentation, bookings, transfers and accommodation went as planned. Our tour guides, Tanya (Tatyana) in Moscow and Anna in St Petersburg, were excellent. They were friendly, informative guides who made our visit so rewarding and enjoyable. They were understanding of our interests and answered our many questions. We shared coffees and they helped us with meal choices and to experience the normal daily routines of Russian people. We enjoyed their friendship and knowledge and their obvious love of their home city gave us so much understanding of Russian history, culture and way of life. Our St Petersburg driver, Andrei/Andrew was very helpful as well. If you have the opportunity, please forward my comments to our guides. Thank you for your excellent service. (09.08.2011), Patrick Walsh Hi Ekaterina! Thank you very much for your great service. I will be recommending this service to everyone that I hear is going to Russia.Well done Ekaterina, you are a great person. Thanks a million for all the help ;-)! (05.05.2011), Сатыго Наталья Сергеевна Ирина, добрый день! Спасибо Вам огромное за оперативную помощь, понимание, поддержку и качество предоставленных Вами услуг!!! С Вами приятно работать! (28.10.2010), Mauricio Morales, Mexico Svetlana, Thank you very much for your attention, I'm definetiy very pleased with your service, I will recomend your services to friends and certainly I will use your services in the future. (27.09.2010), Elvira Otzdorf Dear Daria Klekovkina, we wanted to let you know, that we enjoyed our stay in the Rainbow Suite. The location was so comfortable for us, we could walk to every important place. We liked the restaurants around and the little shop for groceries next door. We also enjoyed very much, sitting on the little balcony at night, in front of the illuminated little church, which is very beautiful inside. We used the Free Calls to Germany, this is really a generous offer. We will recommend it to our friends. (18.09.2010), Maja Forysiak, Germany Dear Daria, the cleint wrote that the whole tour was JUST GREAT! All the group was excited about all the services and the organisation and work of the driver and guide and very very happy about the trip! Mrs. Zawadzka wrote even that she is a tour guide and made many trips in her life but this one was the best! :-) She wrote that Galina (the guide) was very good prepared for her work and knew very very much about Moscow. Thank you very much Daria for the good services! (16.09.2010), Charlotte Matus, USA Thank you for all your help, I will tell my son and his wife to use your service to get their documents as well, so easy to do working with your company. Have a great day, (10.09.2010), Diana Owen, United Kingdom Fantastic, thank you! and such a quick response - very impressed with the service. thank you (02.09.2010), Olga von Lipinski, Canada Hello Irina, We finaly back home in Vancouver after traveling in a few countries. I just would like to thank you for the excelent job and help you did in organizing our stay in Moscow. I certainly would use your site again and recommend to other travellers. Knowing about many difficulties in Russian business I was impressed by your professional attitude. Thanks again (16.08.2010), Jerry Goldstein, USA Dear Olga, I want to take a moment to thank you for all your help with our RBSPb conference. The conference was a great success, and it would not have been so without your help. - The conference room was perfect, the perfect size with exactly the facilities we needed (including--Air Conditioning!). - The coffee service was excellent: always on time, and of high quality. - Thank you for helping to arrange hotel rooms and shuttle service for so many of us. The shuttle drivers were professional, courteous and on time. - The staff at Oktyabrskaya (especially in the office on the 2nd floor) were excellent, and made us feel very welcome. In addition to these meeting-related matters, I would like to thank you personally for helping with so many of my "tourist" questions about the apartment, registering my visa, etc. I know it was not easy answering so many messages from an anxious American, and your kindness and courtesy are very much appreciated. (02.08.2010), Favorit Travel Эльвира, Спасибо большое. Также хочу передать Вам благодарность от мексиканцев за экскурсии и за гида. "В столице у нас был замечательный гид Михаил, который просто кладезь интересной информации, очень очаровательный и всем понравился без исключения." Спасибо большое. (28.07.2010), Туристическая фирма "Фаворит", Санкт-Петербург Эльвира, Спасибо Вам за хорошую организацию и проведение экскурсий 27 июня и 3 - 4 июля. Наши гости были в восторге. (19.07.2010), Dianna lee Davidson, United States Dear Natasha, I want to tell you how very pleased Arlette Coblenz and I were about the travel arrangements you made for us in St. Petersburg. Russia. Our guide, Olga was the most wonderful guide we could have chosen. She was very knowledgable about the city, the sites, the caring about our safety, and the history of St. Petersburg. We would not have had such a wonderful time had it not been for her. Thank you for all your help and putting together a perfect stay in St. Petersburg. (14.07.2010), Gavin Gracias, Canada I just wanted to write to thank you for organzing a wonderful trip for us. Everything was perfect - the hotel, transfers and guides were on time and for the most part everything went very well. Although I was hessitant about booking with a company I had not heard of before, I would now happily recommend your services for anyone interested in a trip to Russia. Thanks again. (25.06.2010), Panorama Travel, USA Alena, Thank you very much for your help with travel arrangements for Mr Gearon. He is a very sophisticated traveler and a very important client for our company. Ms Natalia Frolova is absolutely wonderful to work with and the job she did for us is fantastic!!! We hope that everything will work smoothly, and Mr Gearon will be provided with the highest service possible. Thanks again, and I’m looking forward to working with you again! (25.06.2010), Jeff Hancock, Australia Thanks again for the speedy service.. way better help than the people we had helping us with our british visa's.. will recommend you to our friends. (16.06.2010), Sonia Makarenko, Australia The new interface is much better, as it doesn't have other unnecessary questions regarding the applicant that really are not required for a simple Tourist Invitation. Good work! (08.06.2010), Seela Guy Wade, United States Your customer service is excellent, and I appreciate the help you provided in obtaining my visa. Sincerely, Guy Seela (13.05.2010), Maarten Bastian , Netherlands First of all I would like to say thank you for your help. I really appreciate the way of working, your answers are very good and the reply is fast. An example of how a company should work! (20.04.2010), Bruce Carlos, Australia Hello Irina, I wanted to thank you for your amazing help you gave during my visit to SP and Moscow. All went perfectly well as you suggested with my regn. I can be a demanding customer but even for someone like me, you impressed me. I will recommend you to anyone and everyone at anytime. (19.04.2010), GIOVANNI ROMERIO, France Dear Ekaterina, Waawww! This is ... flash administration! Long live Russia and God bless you! Best regards. (19.03.2010), Tashev Dimitar, Bulgaria Olga, thank you very much for everything. We came back safely to Bulgaria. We liked Holiday Inn Lesnaya a lot and had a very pleasant stay. Breakfast was plenty every morning and we liked it as well. Thank you again and look forward to working together soon! (15.02.2010), Julia Korshunova, STM-MED, Russia, Russia Спасибо компании за работу по размещению 11 прибывших к нам гостей. Все довольны апартаментами, все было сделано ответственно и в точные сроки. (03.02.2010), Neil Anderson, USA Greetings! All things considered, I was happy with the apartment and delighted with the professional and courteous service. Thanks! (26.11.2009), Matthias Messmer, Switzerland Dear Ms. Ekaterina Thank you very much for sending me the invitation letter. I have to say that you really work very efficient and consumer-friendly! Congratulations! If I need further information, I'll contact you once again. Thank you, and with best regards (03.11.2009), Sam Carlo, USA I think you guys ROCK! I can understand why others are jealous of your service. We at A1 Passport visa will never go anywhere else for our visa supports even if we have to wait for weeks for you to clear up your servers. I am truly delighted to work with you. Thank you so much for your Fantastic service and I wish you all the best of luck. (16.10.2009), MAREK SKOLIMOWSKI, POLAND I'm really very impressed with your service. You are so professional. Especially Olga, Elvira, Daria. Thanks a lot!!! Marek Skolimowski Poland Wspolnota 2000 Sp. z o.o. (02.10.2009), Patrick Carroll, Ireland Many thanks! I can see why your company is recommended so highly! :-) Looking forward to receiving the scan as soon as it is ready. (26.08.2009), William Bentolila, Canada Your company is great and the your service is the best!!! I really appreciate how you go above and beyond what I would expect. Thanks again for your fast responses, professionalism and terrific service!!! (19.08.2009), Ron Castaldo, USA Thank you so much for your help and quickness on this. It is greatly appreciated. I'll be sure to pass your company info on to anyone who may need its services. (18.08.2009), John Walsh, Ireland Thank you very much, everything in order. Great service as usual... Much appreciated (04.08.2009), Venia, Cyprus Dear Daria, My clients are really really hapy and very pleased with the all services, dinners, hotel, and excursions. So i would like to thank you once again for your excellent cooperation. Hope to collaborate again to the future. Thanx again for everything (08.07.2009), Monica Bariya, India Thank you very much for the excellent arrangements in Moscow. The apartment 24 at New Arbat 26 was exactly what we required. The airport transfers worked really well too. Thanks again (26.06.2009), Mike Balfe, Australia BIG thanks for sorting out the invitations for Russia and Ukraine. We now have all the visas and wanted to thanks not just for arranging the invitations but also for so kindly responding so quickly to my many questions. You guys are great in that you can speak English so well and answer all the queries. Really hope to come into your office when in Moscow and say hi. (26.06.2009), Allen R Hingston, Canada All the rules are clearly laid out; you can apply for and receive your invitation documents on line. Service was almost immediate as were responses to my email questions. They have a 1-800 number for North America and staff with better English than mine. They also help with visas to other FSU countries: Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Ukraine, Uzbekistan. Further, they will find you cheap flights, book your hotel or apartment, and organize tours. Thank you for your incredible service. I sent the email below to my friends and family and also posted it on my blog in hopes to send some business your way. (23.06.2009), Laszlo , Hungary Just a quick note to thank you for your efforts bringing this trip together. Everything was fine. The flights were both Aeroflot, not Malev, but they were comfortable, good service and on-time. With minor difficulties at arrival, the rest was fine. The hotel (1st class Airconditioned) was excellent. Our guide (Nina) was the nicest lady we could have asked for. Her knowledge, passion for Moscow and Russia as well as her compassion (I'm having difficulty moving) were commendable, and however tired she was, she always had a smile. The driver was also very accommodating. Overall, we had a great time and were very pleased with the whole trip. Thanks to both of you. (19.06.2009), Ivan Vrbić, Zagreb Thanks a lot for your support. You are a very proffesional organisation. (02.06.2009), Brian Wade Fantastically fast! Thanks and best regards, Brian (06.05.2009), Lee Wai, Malaysia I have received all 6 invitation letters and have checked all the details. Im very satistied with the changes.Thank you very much for your prompt reply n superb service.Would surely recommend your company to our juniors who will have to apply for the invitation letter next year. Thanks again. (21.04.2009), Mauro Russo, Greece I just wanted to say, I got back home o.k. I had a fantastic time in Moskow, the Hotel was great, and thank You for organising everything. I hope to come back one day. (18.03.2009), Paul M Barraclough, Dubai I have to commend your company on your level of support and prompt action. I will certainly be using you in future and I will be recommending your services to my colleagues should they be in a similar position. Best of luck! (05.03.2009), Natalia Pakhomova/Operations Manager, Travelallrussia It has been a productive year with mutually beneficial cooperation. You have been very reliable and capable operator. Thanks to you and your great team. (25.11.2008), Danny O'Young, Chairman of Koryo Credit Development Bank Dear Customer Service Team, Thank you very much for your assistance on the above matter. With the quality service that you have provided to myself, I look forward to transacting more business with your Company in the foreseeable future. (05.11.2008), Barry Spears , Canada Thank you so much for your assistance. I had a great time in Moscow. What a fabulous city. Even took in a ballet. I will not hesitate to use your service again in the future if I have an opportunity to visit Russia again. Maybe St. Petersburg next time. (27.10.2008), Barry Spears , Canada Thank you very much! I can't believe how quick and efficient your service is. I really appreciate it. (07.10.2008), Yves Cornuz,
Ziegler & Partner GmbH, Switzerland Thank you we went through a visa service! Your explication are great !! (09.09.2008), Michael Keren, Israel How does one say thanks a lot? Spasibo bolshoy? Bolshaya? We really enjoyed our first visit to Russia, particularly the old religious art that is so different from what we know from the west. I hope that I'll find other opportunities to come to Moscow. (03.09.2008), Benjamin Rudin I want to thank you once again for you understanding and you exelent support! Kindly regards Benjamin Rudin. (07.08.2008), Jerry Goldstein, USA Thank you very much for arranging my train tickets to be purchased and delivered to my hotel in Espoo. I thought I'd let you know the tickets arrived OK for everyone, as far as I know. And while I am writing, I would like to thank you for all the work you have done so far for our meeting. Yuri and I know it has not been easy dealing with all of the changes in plans, and we really appreciate all you have done. cheers, Jerry (31.07.2008), Herb,Val , Australia Thanks so much for everything. And explaining the letter of support I understood it to be how you explained but was double checking just to get it right. I appreciate your continued support and exceptional service. (11.07.2008), John Morris, USA Thank you so much for all your work on this. We really appreciate how easy you have made this. (27.05.2008), Ian, USA Thank you very much for your emails - excellent customer service. Have a peaceful week, and congratulations on the Eurovision win :) (27.05.2008), Eric Le Moigne, France At last I've got my visa to Russia ! Thanks all of you for your precious advice and your kindness. (27.05.2008), Petra Soborova, UK Many thanks. Very professional. I will certainly recommend your agency to all my friends (in UK:-) (27.05.2008), Patrick Webb, Great Britain I would like to take the opportunity to express my thanks and gratitude to one of your team members. Svetlana Paranko was very professional and helpful whilst addressing a problem that I had with a hotel that I booked online. I am sorry that I have delayed in sending this email. Please pass on my thanks to Svetlana. I will recommend your company in the future, it is a very competent company to work with. (25.03.2008), J. Cardoso, Portugal Salutations, thank you very much. I will use this site from now on to obtain invitation because i will visit beautiful Russia more times. (12.02.2008), Tracy Cramer, Osaka, Japan You've answered all my questions most efficiently and quickly! Thank you! (I am not so anxious about going to the Consulate now!) I will apply online through your site. (07.02.2008), Antimo Di Domenico, Italy Thank you very much for your prompt answer. I appreciate it. i have noticed that your Travel Agency is a serious one. I have been working as an Authorized Tourist Guide For the Ruins of the old roman town of Pompei, Museums of Naples, and i will be spreading the name of your website because many of them visit russia and need a visa support. Thanks once again from Mr. Di Domenico (22.01.2008), Daniel Sierra, Spain Thank you very much for all your support and quickness. I will recomend your services to any spaniard that is willing to visit Russia. (21.01.2008), Tony Yao, Australia Thank you very much for your honesty and explanation, I have used your company in the past (I have obtained a tourist visa support from you in November 2007 to visit Moscow and St.Petersburg), and I have found that your services were very reliable and efficient... I'm looking forward to do some business with you next time in the near future! (11.01.2008), Aaron Carpenter, USA Thank you for your fast reply! Your service is by far the best. (21.12.2007), Yuriy Horovyy/Overseas Business Travel I would like to take this opportunity to thank you for your continued loyalty and support. From all of us at OBT, a very merry Christmas and a prosperous New Year! We look forward to our future cooperation in 2008. (20.12.2007), Irina and all ZVS DC office. We'd like to wish you all Marry Christmas and a Happy New Year. Best wishes to all of you and your families and huge THANK YOU for your best service!! (20.12.2007), Maria & Peter Muscat, Malta Thank you so much for your efficient service. Today you sent to me, my husband and I 's visa supports with excellence, I will certainly recommend you and I will use your services again this year as we will be visiting your country hopefully again in Summer, then again in the fall. (18.12.2007), Brandon Furr Your help desk has been really helpful and I thank you guys for that. I will refer your company to anyone who ask me about the Russian visa process in the future. Once again, thank you for all of your help. Sincerely, Brandon Furr (11.11.2007), Jonathan McDonnell, Denmark Thank you very much. All is well received. Again thank you for the very professional way that you do business. It is appreciated! (14.08.2007), Alex Cisneros Thank you so much, you have been of great help. I'm very pleased to have received your customer service and support through this process, I will highly recommend you. Farewell. (10.07.2007), Anna Schroiff Dear Sir or Madam thanks a million times for all your help and patience!!! Bolschoja Sbasiwa!! Yours faithfully, Anna Schroiff (09.07.2007), Gisela Karner Dear Customer Service Team! Meanwhile I was in Moscow and everything went fine with the registration. I would like to thank you again for your competent service and prompt answers - you were a great help to me! I will gladly recommend your service in future to those intending to travel to Russia. Thank you very much, (20.05.2007), Liam Padden Thank you for redoing my invitation and again for your reply. I really appreciate it and it is a sign of a really good company to provide such customer service. I will happily refer your company to friends in the future. Have a great day! Liam (03.05.2007), Magnus Jangerud Hello Visa system once again Me and my brother would just quick like to say a big thank you for the help you gave us in our quest getting russian visa. Thanks to you we were able to finish our trip by going thru russia and seeing all sort off things.´Keep up the good work and once again thank you from two grateful travellers. Best Regards Magnus and Johan Jangerud (02.05.2007), Ernest, USA Just want to say thanks for all you assistance in getting my visa for Russia. I have picked up my passport from the Russian Consulate in Houston today April 19, 2007. Everything went like clock work. Thanks, Ernest (24.04.2007), Christophe Doudelle Thank you very much for your help! You have been very efficient and I'll make sure to recommend your services to other travellers!!! (12.04.2007), Pauline Rolfe Thank you very much for the professionalism of your service. (29.03.2007), Dan Disney, Australia Exceptional service, and very fast! Thankyou for your assistance; I will recommend your service to the travel agent I use in Melbourne (17.03.2007), Harvey Weighmink You guys rock! thank you You shall always have my business! (16.08.2006), Cathal Hello, Thank you very much! Dealing with AllRussiaHotels has been a great experience for us, (02.08.2006), Greig Carroll Thank You so much. >> >>Your service and efficiency are second to none!!!! >> >>Regards >> >>Greig Carroll (25.07.2006), Inghild Ross-Molnes I am very impressed with the online help service - have not seen that before - however, an excellent service (13.07.2006), David Nicolau Tous First of all, let me tell you that your company gives a very good service. I am glad to have contacted you. (06.07.2006), Henry Jørgensen Thanks a lot for fast respons. With this high level of service, be sure, I will use your company again. (06.07.2006), Barry Lovekin I am writing to thank you for my Visa invitation and for your efficient and courteus service (05.07.2006), Debra Wilson You were the only person to respond to my urgent plea. (05.07.2006), Marylin OH THAT IS WONDERFUL...WILL IT BE AVAIALBABLE FOR PICKUP BY TOMORROW OR FRIDAY????? AND IS HEAVEN MISSING AN ANGEL????? MARILYN (03.07.2006), Wandy Borderick Your service is excellent ! Canadians could take some of this example !! Thanks W. Borderick (03.07.2006), David I have received my invitation and voucher, but I just wanted to say that, I greatly appreciate your advice, prompt responses to my questions, and quick service. I will definitely recommend your service to anyone I know that may be traveling to Russia. Thanks! (12.05.2006), Scott Berggren Thanks for your help. I really like your service. I will definitely use it again. (05.05.2006), William L. Fahey Dear Customer Service: I used your company's services last year to obtain my multi-entry visa for Russia. Your service was excellent. That is why I decided to use your company again this year. (03.04.2006), Liza Pogrebnyak, USA Dear Service Team, Thank you so much for taking care of this so quickly. You guys really do provide first-class service. (28.03.2006), Ryan Hill Thank you very much for your quick response to my inquiry. I received my toursit invitation letter in the attachment with no problems. Your customer service is excellent and fast. Have a wonderful day! (02.03.2006), Costi Papadopoulos Many thanks for the attached visa copy and for your excellent service you are giving me so far which I am sure it will be for future (21.01.2006), Brendon Hempel You will have my business any time I come to Russia, which it seems will be frequent. Thank you. (17.01.2006), Darius Longarino Your services have really impressed me and I will be sure to come back again if by any chance I will be travelling again to Russia. Thanks again. Best of luck! (17.01.2006), Jeffery K. Miller Let me say again that it was the best experience I have ever had, the people and places in Russia I visited was wonderful. (17.01.2006), Travis Mitchell
I had a wonderful time. I want to return. (13.01.2006), Darius Longarino I just want to tell you how impressed I am at the speed of your service. It is AMAZING. I truly appreciate it, and I will definitely use your service. (02.12.2005), Ronny Verhoeven, Cyprus I have received today from UPS the Visa Support Document as requested, with my name spelled correctly. I wish to thank you very much for this. Any way, everything is perfectly OK. I am the Vice-President of the Cyprus International Business Association and I will forward to all our members (about 100 international business companies) your details and my advise to call upon your services when they need a visa for Russia. Thanks a lot again, and all the best (01.12.2005), Brian Vilborg, France Thank you for your very polite service. For sure when I need an invitation I will contact your agency again. (14.11.2005), Arlene R. Atherton, USA This is a real company - real people, real english, real processing, real knowledge.If you ever want to go to Russia, use them. (30.09.2005), Eugeniya G. Haas. Everything looks pretty good, couldn't have planned it better myself. (28.09.2005), Dr. A.R. Farshchian What a great service you guys have, I am going to recommend you to all my colleagues. We will be travelling to Russia a lot and I have already asked my partner in Singapore Mr. Ong to use your service. (21.09.2005), Keith Melton, US I've been really impressed with your service and will definitely recommend you to others. Thanks again (18.08.2005), Ronny, Ronny Your site is very nice, compliment! (04.04.2005), Patry Escudero Mateo Antes de empezar...!!! muchas gracias por la ayuda prestada!! la verdad pense que ya no podria ir a verlo esta semana santa... De verdad muchas gracias!!! me habeis informado muy muy bien y me habeis animado...!!!! Gracias tambien por prestarme auxilio... (23.03.2005), John Stokes-Wigham, UK Hello Julia, Thanks for organising my flight to tyumen and return.The driver who transfered me to another airport was very friendly...a big plus when you arrive in a different country, especially early hours in the morning. Thanx again and I will reccomend my friends to contact you if they want to visit Russia. John (18.02.2005), Olson Gerald, Dutch I recently returned from my vacation to Russia. I wanted to thank you for the fast service on my invitation. Everything worked out great. Valeria was especially helpful in trying to get a credit card problem worked out for me. I would recommend your service to others who need help getting to Russia. Thanks again!!! (26.01.2005), Nick, Cambridge Dear Ekaterina, Thak you for the explanation of the OVIR process, and for the offer of extra help is necessary. I greatly appreciate you going the extra mile. Your service is impeccable. (18.01.2005), Herbert Crissman, USA Your company showed a great willingness to aid me in meeting my requests and for that I am very grateful. I know that not many people will ask for a change of dates once they have applied. Unfortunately, I had other issues arise during my travel and needed the dates changed. Again, I am grateful for your help and quit responses to my inquiries and requests. I assure you that I will contact your company again for my future travels to Russia. Thank you. (18.01.2005), Alfred Scoglio, USA, Thank you for your patience and honesty (18.01.2005), Gordan and Martina Tanaskovi (Macedonia, Project Manager) Dear friends, Your service was exemplary. You'll have my recommendations everywhere I go and I was happy to work with such efficient and friendly staff. Confirming that we received the invitations, we remain. (18.01.2005), Clive Pfuhl I am absolutely speechless at the quality of your service. I have made my purchase only three days ago and already I have the original Letter of Invitation in my hand. This quality of professionalism is absolutely 200% worth. Thank you a thousand times. I will in future use ONLY your service and will DEFINATELY recommend the service of your company to all my friends. Once again, please accept my sincere gratitude for your absolutely professional service. Yours sincerely (18.01.2005), Dr. Joe Y.C. Li BSc MSc(Hons) PhD I must tell you, that out of all internet visa support providers, I chose you to process my visa support because of your prompt customer service. you have always answered my questions promptly, which as other service providers either ignores my enquiries, were very slow in replying, or were not knowledgeable. It's always a bit scary to buy things over the internet, so having a prompt customer service is reassuring. Thank you for all your help negotiating the visa nightmare for Russia. :-) Eshcho raz bol'shoe spasibo. (29.10.2004), Sean Holiday THANK YOU!!! I am so happy with your service. You have been great. (05.10.2004), Mick Fuller Dear Ekaterina Many thanks for the excellent service that yourself and your Team have provided for me during the past few days. Without your assistance I am sure I would have had a headache by now. Kind Regards (05.10.2004), Rod Turner The help and advice I have received (due in most part to my lack of attention to detail) has been a very positive advertisement for the service you offer. Thank You. (05.10.2004), Doug Saunders Dmitri : Thanks allot for helping us with our trip. We had no issues. Everything ran very smoothly. Our drivers and tour guides were excellent. Always on time, always willing to help out. They were great. We never had to wait one minute for them. The driverstook us to our trains to ensure we were on the right train. The guides were very knowledgable. Best tour i have ever had. I can't wait to go back next year. Russia is an incredible country and the people were very nice. Thanks again for all your help. (29.09.2004), Helen Batrakova Уважаемая Наталья, Спасибо Огромное за Ваши усилия по нашему сопровождению, мы чрезвычайно признательны за высокий класс предоставляемой услуги. Никаких проблем при оформлении документов, великолепное обслуживание в кратчайшие сроки. Еще раз Сердечное спасибо! (29.09.2004), Yves Defoort Dear Irina, I just returned from my trip to Russia, Mongolia and China yesterday, and before i forget it, i would like to thank you for the great service you have provided, especially concerning the visa invitations. You were a great support before the trip, and the hotel in Moskou turned out to be great as well, so i want to thank you personally for your efforts. I will recommend Intelservice to everyone. (04.08.2004), Iryna White, Introduction & Marriage agency Dear Natasha, I wish to take this opportunity to thank you for your excellent service and support in the apartment rental, airport pick-up and other questions you answered to my client during his recent visit to Moscow. The location and quality of the apartment were quite satisfactory to meet the needs and there was plenty of activity close by to keep his and his fiance' busy. Thank you again and I hope you and your company have a prosperous new year. (04.08.2004), Aquilina, Marc Thanks for all the help, i would be lost without your site. (04.08.2004), Versha Dear Luba, Just wanted to let you know that we had a great time in Moscow and St Petersburg. The weather was exceptionally good - in St P over 20 degrees centigrade! Many thanks for all your help. Everything went smoothly: Hotel Bookings / airport transfers no problems at all. As regards hotels - well Kempinski Moscow (everyone knows it's fantastic) the view of Kremlin from the room was just magnificent. Hotel Emerald in St P - it was just a little bit away from the centre but in all other respect - the staff and the service and the friendly atmosphere was just great. Everyone was so helpful in the hotel. Thenk you very much for all your help - without you r help this trip would not have been possible. Have wonderful day. (04.08.2004), Alla Langer, Millennium Tours Dear Lara! Thank you and staff of Intelservice very much for all your efforts while working with our Tourists (4 Americans). They told me, it was the best experience they have ever had during travel to different countries. They promice to promote us and you among their friends and co-workers. Again thanks a lot to everybody , who was involved in making their trip to Russia unforgetable. (04.08.2004), ООО "Балчуг" Уважаемая г-жа Комолова! Благодарим Вас и Ваших коллег за ПОДДЕРЖКУ ТРАНСПОРТОМ при проведении 9-10 июля 2004 года ООО "Балчуг" (Отелем "Балчуг Кемпийски Москва") двухдневного праздника для персонала в ресторане "Гриль Хауз"/Развлекательном клубе Космик на ул. Льва Толстого. Все прошло КАК НАДО, автобусами ВСЕ ДОВОЛЬНЫ, СВОЕВРЕМЕННОСТЬ И ЧЕТКОСТЬ подачи (и транспорта, и информации в письменном виде/заранее), доставки "поголовья" и обслуживания - отточены за годы нашего сотрудничества ДО ВИЗГА, руководство - СЧАСТЛИВО!!!!!!!!!! Еще раз - ОГРОМНОЕ СПАСИБО!!!!! До следующего года!!!! (04.08.2004), Hijet International - Liquid-Gas Jet Vacuum and Compression Systems Уважаемая Екатерина, Cпасибо за быстрый и исчерпывающий ответ. Прямо скажем, не ожидал подобной оперативности. Одна из редких по жизни приятных неожиданностей. Всех благ. С уважением, В.Елисеев (01.07.2004), Anders Havsager, Danmark Dear customer service team, this may sound irrelevant to you, you may even be annoyed to have to read to read a mail like this, but I just wanted to say thank you so much for your kind and quick help. I don't know any countries, and this includes my own, that provides so much and so efficiente service like you:-)) Best regards. (23.06.2004), ОАО "Центральный Совет по Туризму и Отдыху" ( Холдинг), Москва От лица OAO "Центральный Совет по Туризму и Отдыху" ( Холдинг) выражаю Вам благодарность за оказанное содействие в получении приглашений для граждан Канады: г-на Аминиогби Роджера, г-на Моррея Роберта и г-на Коринбаума Леонида. Мы высоко оценили надежность и оперативность работы сотрудников компании "Интелсервис" и в дальнейшем надеемся на продолжение взаимовыгодного сотрудничества в области оказания визовой поддержки и предоставления гостиничных услуг. Вице-президент, А.С. Вознесенский (23.04.2004), George Bruce, UK Dear Irina Ivanykina, Thank you for once more taking care of my hotel arrangements,(14th March -21st March), you booked my brother and myself accommodation in Kharkiv last November as well and both times we have been impressed by how efficient you and your colleagues are. I am sorry that I was such a difficult customer to deal with regarding the dates and the Visa invitation details. I would certainly recommend your services to anyone who is considering traveling to the Russian Federation or CIS. With regard to the Izmailovo Hotel I was quite pleasantly surprised,the room was clean,warm and comfortable better than some I have stayed at in the UK at higher prices , the service was efficient and unobtrusive. The breakfast in the Restaurant was something we looked forward to every morning I do not think I managed to try everything on offer even though we were there a week. There were plenty of things to see and do even within the hotel and the surroundings were very pleasant. But the main thing was that their security was very good with access to the elevators and then each floor controled.My Wife is Russian and normally feels very uncomfortable, for reasons you may understand, in a hotel.But she was very content with the Izmailovo.I would feel quite happy to take her and our Daughter there if I was to stay in Moscow again. Thankyou once again and we shall be in touch next time we visit. Best Regards George & Yelena Bruce (27.03.2004), Steve Banks, UK Dear Irina, I quick message to say we returned home from St. Petersburg yesterday. My wife and me had a fabulous time visiting Russia and the many palaces. Our favourite was St.Catherine's Palace in Pushkin. I would like to thank you for arranging my travel requirements which went without any problems. I look forward to booking a further visit to Russia with you and your company hopefully some time in the future. Thank you and kind regards, Stephen Banks. (17.03.2004), Elizbeth, UK Good service you guys, thanks very much. I'll certainly use you again when possible and refer people to your service. (01.01.2004), Daphne, Norwich England Your service was impeccable. It was all so easy to book with you and I have never used the net to do anything like this before. We will certainly use you again next time we go away nad as we are retired now, we hope that will be frequently! Thank you so much for helping to make our holiday so enjoyable. (27.08.2003), Jacqui Sanderson, UK The stay was fantastic. When we plan our next trip please be assured I will be trying your organisation again as the level of service has been excellent. (21.08.2003), Paul Essman, USA I wanted to let you know that in my trips to Russia booked through your agency, I have talked with Lara in your Moscow office. She has always been most pleasant to work with. Even my first trip when I called and was very upset (due to my deportation from Kazan), she remained calm, calmed me down, and went out of her way to help me. On my just ended trip, she answered questions for me, and booked an airport transfer for me. I believe that I talked to her 4 times during my trip. Thank you for all the help you have provided me during my trips. Your agency has been a great aid to me with information and assisting me when needed. I truly appreciate it. Thanks. Paul Essman. (12.07.2003), Rodrigo, Portugal It's a long time I book flights and hotels by Internet, but never to a place where was necessary all the visa procedures as Russia. I confess I was a Bit concerned. I though and even contacted a traditional travel agence. Bit they lost agoinst you in all terms. Service, speed, clearness, price. Finally I decided to work with you and... all went perfectly. I would like to congratulate you and the company for the nice work that you are doing. All the best, Rodrigo Pereira Coutinho (26.01.2003), Hubli, SashaHotels.com We have been working with IntelService Center since 1999. They do all the fulfillment for the Moscow destination of our pan-European hotel booking site. IntelService Center processes all individual and group hotel booking requests for our clients traveling to Russia as well as provides local assistance and customer support. We have not had one unhappy client ever! All hotels are carefully selected and are the best in their class. The rates are the best to be found. And IntelService has always been very attentive to all our client’s needs, questions and issues. We couldn’t have wished for a better partner and hope that our friendship is for many years to come. (15.01.2003), Sandra, USA I am very impressed with your promptness and efficiency. (11.01.2003), Thomas Hoffert, Canada May I say I am truly impressed by you and your firms professionalism, attention to detail and ability to keep me informed. I look forward to any continued business dealings I have with your firm and I will be sure to tell my fellow travellers of what a great bunch of knowledgeable people you are. Once again thank you. Marry Christmas. (22.12.2002), Mia-Lena, Sweden Your people seem to be the right people in the right place. (16.10.2002), William Wieting, USA The whole experience - from booking, to registration, to payment, etc. - was smooth as silk. Your service is a great convenience, and I have already recommended it to a number of friends. (06.10.2002), Pat Harney, UK Hi there, Just to thank you all for your assistance in making my trip to Russia a memorable one. We were met at the airport by the Taxi as we left customs and he was there spot on time to collect us from the hotel on our return to the airport. The hotel was clean and comfortable, although to be honest we saw much more of the bar area than anywhere else :) I would gave no hesitation in returning to Russia for another visit and have been highly recommending your company to all I have spoken to. Many thanks. (12.09.2002), Vincent, UK Thank you for your help, it will be my pleasure to refer others to you. (10.09.2002), Tom, USA I was impressed with your service so will be using you again. (11.05.2002), Elisa, USA Thanks again. It has been a pleasure working with your company! (11.04.2002), Doug Saunders, Republic Saunders, Inc., USA Thanks allot for helping us with our trip. We had no issues. Everything ran very smoothly. Our drivers and tour guides were excellent. Always on time, always willing to help out. They were great. We never had to wait one minute for them. The guides were very knowledgeable. Best tour I have ever had. I can't wait to go back next year. Russia is an incredible country and the people were very nice. Thanks again for all your help. Doug Saunders. (19.03.2002), Jazz, Australia THANK YOU VERY MUCH FOR YOUR IMMEDIATE ACTION THATS WHAT I CALL VERY GOOD SERVICE I WISH THERE WERE MORE PEOPLE LIKE YOU. MANY THANKS KEEP UP YOUR GOOD WORK. (22.02.2002), Glenn Hendrix, ARNALL GOLDEN & GREGORY, LLP, USA Dear Ms. Golubeva, I wanted to send a short note thanking your staff (especially Olga) for assisting me with a lost visa on October 7, 1999. Immediately before calling your office, the U.S. embassy had informed me that replacing the visa would take 3-7 days! I called your office to advise Olga of the lost visa at around 9:30 a.m. After several urgent telephone calls, Olga was able to arrange for the issuance of a substitute visa in time for me to just barely catch a 1:30 p.m. flight the same day. Thnk you once again for your help. Sincerely, Glenn P. Hendrix (20.10.99)
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